Innovative and data-based business models such as predictive maintenance are gaining in importance and require new skills in IT, software and the cloud. Growing customer orientation has led to the development of complex service portfolios with a wide range of variants. A properly coordinated management of sales channels and international sales partners is crucial. At the same time, we need to better address fast-growing mid-market segments in emerging markets. The after-sales service business continues to gain in importance as a growth and profitability driver.
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