My Pertamina- Concerns have been raised about Pertalite and diesel fuel oil by users of the My Pertamina website and application.
Pratama said that it was based on his observations of public unrest sometime prior to its enactment on July 1, 2022.
This is planned to be widely used, so as not to create problems in the lower middle class. For example, when used to pay for errors and other problems.
Pratama said that this is a serious problem, namely poor integration with payment gateways other than SOEs. Incidentally, the My Pertamina application only uses LinkAja, which people still rarely use. On the one hand, there are indeed positives, so support each other between apps made by state-owned companies.
“Fairly, we have to admit that private apps also integrate with each other’s e-wallet partners. However, in private apps, we still have many other payment alternatives, not just one type,” said Pratama.
Then regarding the design which still needs improvement. Pratama mentioned that the focus of the features is less conspicuous, the illustration design is not consistent, the user journey is too long, and there are lots of pop-ups.
The MyPertamina application as of March 2022 has already had 10 million users, with the obligation to use it to buy Pertalite and Solar. Pratama also highlighted the polemic about the dangers of using an active cellphone in the gas station area.
In fact, based on reviews of the Pertamina application on the Play Store, many have given one star with complaints from many application users who complain about failed logins, failed lists, and applications that crash errors.